Home News Jobs Online CVs Online PAG Blog Disability Focus Contact Us
	About PAG • Services • Clients • Candidates Service Commitment PAG is committed to providing excellent service delivery to all stakeholders. The Customer Service Charter is PAG’s commitment to exceed service delivery expectations and the Customer Satisfaction Index is utilised to monitor and measure this commitment to our Clients and Candidates. Customer Service Charter All PAG employees commit to the Customer Service Charter which identifies and sets standards to ensure the best possible service to our Clients and Candidates in an open and accountable way. We listen, deliver on our promises and aim to build lasting partnerships through: Professional, courteous, reliable and consistent behaviour at every interface. A safe, efficient and effective environment. Fair and equal treatment without discrimination. Respecting diversity, differences and needs. Dealing with all queries, correspondence and applications for assistance fairly, professionally and consistently. Ensuring the quality of work. Endeavoring to resolve any interaction at the first point of contact. Customer Satisfaction Index (CSI) PAG has partnered with an independent, external company to conduct a regular Customer Satisfaction Index (CSI) process to measure Client and Candidate satisfaction with PAG. The purpose of these surveys is to get an objective and independent opinion on our service delivery to our Customers. By conducting CATI (Computer Assisted Telephonic Interviews) calls to random Clients and Candidates who PAG has had recent interactions with, the survey is able to measure our Client and Candidates' experiences of PAG over a number of disparate areas. CSI allows PAG to identify trends and areas of improvement gained from the feedback received and then implement corrective action strategies and processes.
Terms of Use Privacy Policy Site Map